Thirty Two

Forum / contact :

Need information or advice to help you to make the best choice ?

Don't hesitate, let's call (33) 4 76 78 89 83, every days but Sunday (from 10 am till 12:30 am and from 2:30 pm till 7:30 pm), ask for Pat or for Benoit, english spoken of course.

We are also at your disposal by e-mail. Fill the form just below, our specialized crew will answer you personally before 24 hours.

Thank you !

Your message has just been passed on to us. We shall quickly answer.

Conversations's historic :

luca papagni le 24/11/2014 (categorie Vêtements Homme)

Good morning,
I need an info about the hubber helmet black size s,
Is this helmet available immediatly?

Best regards

Francoiscogne :

Hey Luca,


We've got one last Hubber Helmet black size S available right now.  
If you place your order, we can send it today.

Thanks & have a great day.

paul le 02/11/2014 (categorie Général)

do you ship to the UK please.
Many Thanks

Francoiscogne :

Hey Paul,


Yes of course, we send to the UK with pleasure.
You shall select "Royaume Uni" (it means UK in french) in the countries list for your adresse.
Thank you & have a very great sunday evening.
Pat.

Darren le 29/10/2014 (categorie Général)

hi there looking at buying a helmet from you but would like the picture organic hubber in black in a medium. You don't have one in stock but would it be possible for you to get me one
regards Darren

Francoiscogne :

Hey Darren,


I'm sorry but those helmets are already sold out in Picture factory for this year, we can't have anymore than our actual choice.

Best regards, have a great winter :)

Edison Jashari le 24/10/2014 (categorie Général)

Hi,

I am interested to buy Burton Process snowboard 2014, size: 157.
I have already opened an account at your website.
Can you help me please perform this purchase and send me an invoice or guide me how to do a bank transfer.

Please let me have your comments,

Best regards,

Edison

Francoiscogne :

Hello Edison,


Thank for your order ! No worries, the board is save for you.
We've sent you another email with our bank references for the transfer.
We'll confirm as soon as we receive your transfer,then we'll send you the board and the tracking number.
Don't hesitate if you have any other question.
Best regards,
Pat.

Alex le 24/10/2014 (categorie Boots)

do you sell burton grom boots in the eu size 24 or 25 (2 year old child)

Francoiscogne :

Hey Alex,



the 24eu is corresponding to the XXS size on our website and XS for the 25eu.

Thanks.

Best regards.

Ben.

Philipp le 10/10/2014 (categorie Retour)

Hello, the order arrived today! Thank you for that.
But i need the pants in xl and i am thinking about to change the colour of this order. Is that possible?

Francoiscogne :

Hello Philipp,


No worries, you may choose another size or color but we need to know what color/size to make sure it's available.
Thank you to let us know.
To return your parcel : François Cogne, RN85, 38220 Vizille, France.
We'll send your new delivery as soon as we receive your return.

Waiting for some news, we wish you a very great day !!

Charlton Amy le 09/10/2014 (categorie Retour)

Hello there,

I made an order a few days ago, but I had not put in my payment details but it is listed on 'my orders' I have since ordered the items again and paid for them. But now I have two orders of the same items. Can I cancel my first order? So that I dont recieve two deliveries.

Many Thanks
Amy Charlton

Francoiscogne :

Hello Amy,


No worries, we've just kept the payed order and canceled the other one.
We'll send it tomorrow, you'll receive your tracking number by email.
Have a very great week end :)
Pat.