Thirty Two

Forum / contact :

Need information or advice to help you to make the best choice ?

Don't hesitate, let's call (33) 4 76 78 89 83, every days but Sunday (from 10 am till 12:30 am and from 2:30 pm till 7:30 pm), ask for Pat or for Benoit, english spoken of course.

We are also at your disposal by e-mail. Fill the form just below, our specialized crew will answer you personally before 24 hours.

Thank you !

Your message has just been passed on to us. We shall quickly answer.

Conversations's historic :

George Ramage le 12/01/2014 (categorie Général)

Hi I have accidentally ordered two of the picture junior Alaska jackets. I would like to cancel one of them . The order number is 1230558.
Many thanks
George

Francoiscogne :

Hello George,


No worries, we've done it. We send you today only the payed order.
You'll receive later in the afternoon your shipping number.

Thanks & best regards :)


Lucie le 08/01/2014 (categorie Vêtements Femme)

Bonjour, je suis fortement intéressée par la Newberry de Nikita , j'ai vu que vous n'avez plus que du L, je mesure 168cm est-ce qu'elle risque d'être trop longue ?
possibilité de retour si elle ne convient pas ? Merci ;)

Francoiscogne :

Bonsoir Lucie,


Nikita taille assez grand, il vous faudrait plutôt du M.
Vous pouvez bien sur nous retourner l'article sous 8 jours si ça ne va pas, nus ferons un échange u un remboursement.
http://fr.francoiscogne.com/infos/faq
Merci et à ++

Enrico Costa le 08/01/2014 (categorie Retour)

hello, I have to chaange the size of my buzz combi
ocean,I ordered the L size but is too large so I need the M size...what I have to do? the problem is that i need it for the 17th of jenuary because i'm going on a snow holiday on that date...thank you and sorry for the mistake

Francoiscogne :

Hello Enrico,


The best way to make a speed exchange is to buy and paye  another one in size M and to return the 1st one in L.
We'll make the refund for the 1st one as soon as we receive the return from you.
If we wait for the 1st one back to send the 2nd one, it risk to be too long for your vacations.
The adress to return :
François Cogne
RN85
38220 Vizille
France.
Thanks & have a very great day :)

Max Skou le 04/01/2014 (categorie Général)

I'm looking at the Buzz Suit, from Picture - My issue is to choose a size..L or XL - I'm working out, so i'm a little heavy for my height, which is 179cm. I'm 112 cm around the chest and 108 around the stomach..Hope you can help, and i'll order a Blue/white/black:-)

Best Regards
Max Skou, Denmark

Francoiscogne :

Hi Max,

You need the "L" size, you can trust me. The "XL" will be too big for sure...

Thanks and have a great day.

Best regards.

Ben.

Matt Rhind le 13/12/2013 (categorie Board)

My partner and I are looking to buy 2 snowboards with bindings and a snowboard bag.

The Boards we are interested in are;
Male- Burton Custom 2014, size 162 W Flying V with Large bindings
Female- Burton Feel Good 2014, size 149, with escape EST Bindings (boot size 7.5)

1) I would like to hear if you would do a bundle deal on the above including snowboard bag?

2) Do you have a physical shop located within in Alpe d’Huez France? Would there be the opportunity to try the boards out first before purchase?

3) If you don’t have a physical store within Alpe d’ Huez how long would it would take to ship to Denmark and the cost.

Kind regards Matt Rhind

Francoiscogne :

Hi Matt,

Of course ! With a big package like this, we can offer you a free bag for each boards. With pleasure !
We have a physical shop on the road for l'alpe d 'huez, it's very near... About 45 minutes with a car... There is only one road to go to l'alpe d'huez and we are on the way !
But sorry, we don't have test boards...
For a shipment to Danmark, it's about 5 or 6 days and it's free over 200 euros of purchase, so, it's free for you...

thanks.

Best regards.

Ben.

Markus Wörister le 06/12/2013 (categorie Vêtements Homme)

Hi there!

My names Markus and im from Austria! I want this Picture outfit jacket+pants so hard and your online shop is the only that has this for offer. I see that youre not selling xxl but I need both items in xxl, because im too tall for smaller sizes. I hope, you can help me and order it from the producer itself, if inst too complicated^^.
thanks and best regards
Markus Wörister
Austria

Francoiscogne :

Hello Markus,


Unfortunately the producer Picture is already sold out for this winter.
In the size XXL, we have available the Buzz one piece blu, the Alaska jacket and also Respect jacket.
Picture fits large, so may be the size XL is enough, could you let us know your weight and height.
Best regards :)

mat le 05/12/2013 (categorie Vêtements Homme)

hi
is the alaska violet S (picture organic) available?
is possible ship in italy?how much it costs?
thanks

Francoiscogne :

Hey,


The jacket is available (last one, hurry up), the snowflakes is ok in blu, no more black...
Thanks & have a great day :)