Thirty Two

Forum / contact :

Need information or advice to help you to make the best choice ?

Don't hesitate, let's call (33) 4 76 78 89 83, every days but Sunday (from 10 am till 12:30 am and from 2:30 pm till 7:30 pm), ask for Pat or for Benoit, english spoken of course.

We are also at your disposal by e-mail. Fill the form just below, our specialized crew will answer you personally before 24 hours.

Thank you !

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Conversations's historic :

Nathalie Kreis le 08/09/2016 (categorie Livraison)

Hello, do you also deliver to Germany? How high are the delivery costs? I've looked at your FAQ's but I didn't find an answer. Thank you.

Francoiscogne :

Hello Nathalie,
Of curse we deliver daily to Germany. It takes around 3 days to be delivered.
Free shipping from purchase 200€, 15€ shipping for purchase from 1 to 149€
You can find it on "International Shipping" :
http://en.francoiscogne.com/infos/faq#5
Thank you & have a great evening.

MArco le 09/01/2016 (categorie Livraison)

hello,
I red that you offer a free shipping over 200 euro and 15Euro shipping cost for purchase from 1euro to 149 euro…..but how much does the shipping cost for a purchase of 160 euro??

thank you
Marco

Francoiscogne :

Hello Marco,

you're right, there is a mistake in our sentence, sorry about this, we are going to fix it quickly.
The thing is : international deliveries : free shipping from purchase 200€, 15€ shipping for purchase from 1 to 199€.
So, for 160€ you must pay 15€ more.
Thank you & have a very great sunday :)

Hannah le 30/08/2014 (categorie Livraison)

Hi Francois

I understand you deliver to England but I might be a bit stupid, I can't find Britain or England to select on the information form. There's no Angleterre or Grande-Bretange??

Would you be able to advise me on how to fill in the form to deliver to England?

Merci beaucoup

Han

Francoiscogne :

Hello Han,


You are not stupid at all, we must translate the countries list asap.
For England, it's "Royaume Uni "(United Kingdom).
Sorry about this and thank your for your interest.
Best regards :)
Pat.

Charles Willett le 30/09/2013 (categorie Livraison)

Hello there
Do you deliver to England and if so how long do deliveries take?
Many thanks

Francoiscogne :

Hey Charles,


No problems for England deliveries, it's about 3 or 4 days. But be careful, some of the 13/14 products are actually in "pre-order" and will be available only in 10 days...

thanks a lot.

Best regards.

Ben.

Toby Veart le 09/04/2012 (categorie Livraison)

Bonjour, j'ai commandé le tableau 2 du métro violet veste la semaine dernière et je me demandais si le paquet a été envoyé encore et s'il ya un numéro de suivi je peux avoir? Merci

Francoiscogne :

Bonjour Toby,


Vous avez commandé vendredi soir, votre colis sera donc expédié lundi matin, livré chez vous mardi.
Vous recevrez un mail lundi avec votre n° de suivi.

Merci et à ++

Amanda Wood le 09/02/2012 (categorie Livraison)

Hi,

Do you deliver to Canada? It has the options to choose canada as a shipping country but won't accept our postal code?

Thanks!

Francoiscogne :

Hi Amanda, 


Yes we can deliver to Canada, it takes a small week to be deliver.
About the zip code, we've checked that there is a problem with the canadian one, you're right, we are sorry for the inconvenience.
The web master is looking after this to fix it quickly.

But if you don't want to wait to long, you can write your code in the same part than the adress, close to the street name (just write the part you can in the zip code box). 
I receive the orders myself and I will understand and recognize you.
No worries.
I'll confirm asap.
Sorry again about this, have a very great day and see you :)
Pat.