Thirty Two

Forum / contact :

Need information or advice to help you to make the best choice ?

Don't hesitate, let's call (33) 4 76 78 89 83, every days but Sunday (from 10 am till 12:30 am and from 2:30 pm till 7:30 pm), ask for Pat or for Benoit, english spoken of course.

We are also at your disposal by e-mail. Fill the form just below, our specialized crew will answer you personally before 24 hours.

Thank you !

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Conversations's historic :

Marc Fey le 28/01/2016 (categorie Retour)

Hello Francoiscogne Snowboard Shop,

I have sent my order "FC-3287054" today back to you. Take over her return shipping charges (€ 16.99) send number 71.311567.8880? The article was too large and did not like it.
Alternatively, I ordered yesterday from you the Picture ENO jacket .

Can you take the money on my Paypal account?

Greeting Marc

Francoiscogne :

Hello Marc,

Your new order is going to be sent today. We will make the refund for the 1st one as soon as we'll receive it., no worries.
Thank you & have a great day.
PC.

Ivana Perli le 10/11/2015 (categorie Retour)

Bonjour,
Je étais mauvais modèle de taille "palace Pant Violet" (commande FC-2986815). Je change avec un XL?
merci d'avance
Ivana

Francoiscogne :

Hi Ivana,


of course, we can make an exchange but unfortunately, the XL size is not available in the "violet" color. (available only on "turquoise" or "fuschia")
We also can do a refund if you're not interested by these two colors. It's as you like...

Keep us updated.

THanks again, have a great day.

Ben.


Ignacio le 29/09/2015 (categorie Retour)

Hi, I ordered a helmet, but it is too small, I'd like to get it replaced and if possible I would like to order a different model

Francoiscogne :

Hello Ignacio,


Just send it back to :
Francois Cogne
RN85
38220 Vizille
France.
We'll create a credit note on your account when we'll receive the 1st helmet.
Then you can buy what you want in exchange, the credit note will be automatically deduce on your purchase.
Thank you & have a great day.

Philipp le 10/10/2014 (categorie Retour)

Hello, the order arrived today! Thank you for that.
But i need the pants in xl and i am thinking about to change the colour of this order. Is that possible?

Francoiscogne :

Hello Philipp,


No worries, you may choose another size or color but we need to know what color/size to make sure it's available.
Thank you to let us know.
To return your parcel : François Cogne, RN85, 38220 Vizille, France.
We'll send your new delivery as soon as we receive your return.

Waiting for some news, we wish you a very great day !!

Charlton Amy le 09/10/2014 (categorie Retour)

Hello there,

I made an order a few days ago, but I had not put in my payment details but it is listed on 'my orders' I have since ordered the items again and paid for them. But now I have two orders of the same items. Can I cancel my first order? So that I dont recieve two deliveries.

Many Thanks
Amy Charlton

Francoiscogne :

Hello Amy,


No worries, we've just kept the payed order and canceled the other one.
We'll send it tomorrow, you'll receive your tracking number by email.
Have a very great week end :)
Pat.

Jack le 29/01/2014 (categorie Retour)

Hi, I'm trying to order some items but cannot find England on the country drop down box. Can you let me know what to put please?

Thanks

Francoiscogne :

Hello Jack,


You must choose "Royaume Uni" (United Kingdom).
Sorry about our french drop down box :)

Best regards.

Enrico Costa le 08/01/2014 (categorie Retour)

hello, I have to chaange the size of my buzz combi
ocean,I ordered the L size but is too large so I need the M size...what I have to do? the problem is that i need it for the 17th of jenuary because i'm going on a snow holiday on that date...thank you and sorry for the mistake

Francoiscogne :

Hello Enrico,


The best way to make a speed exchange is to buy and paye  another one in size M and to return the 1st one in L.
We'll make the refund for the 1st one as soon as we receive the return from you.
If we wait for the 1st one back to send the 2nd one, it risk to be too long for your vacations.
The adress to return :
François Cogne
RN85
38220 Vizille
France.
Thanks & have a very great day :)