Forum / contact :
Need information or advice to help you to make the best choice ?
Don't hesitate, let's call (33) 4 76 78 89 83, every days but Sunday (from 10 am till 12:30 am and from 2:30 pm till 7:30 pm), ask for Pat or for Benoit, english spoken of course.
We are also at your disposal by e-mail. Fill the form just below, our specialized crew will answer you personally before 24 hours.
Conversations's historic :
Hello Francoiscogne Snowboard Shop,
I have sent my order "FC-3287054" today back to you. Take over her return shipping charges (€ 16.99) send number 71.311567.8880? The article was too large and did not like it.
Alternatively, I ordered yesterday from you the Picture ENO jacket .
Can you take the money on my Paypal account?
Greeting Marc
Hello Marc,
Your new order is going to be sent today. We will make the refund for the 1st one as soon as we'll receive it., no worries.
Thank you & have a great day.
PC.
Bonjour,
Je étais mauvais modèle de taille "palace Pant Violet" (commande FC-2986815). Je change avec un XL?
merci d'avance
Ivana
Hi Ivana,
Hi, I ordered a helmet, but it is too small, I'd like to get it replaced and if possible I would like to order a different model
Hello Ignacio,
Hello, the order arrived today! Thank you for that.
But i need the pants in xl and i am thinking about to change the colour of this order. Is that possible?
Hello Philipp,
Hello there,
I made an order a few days ago, but I had not put in my payment details but it is listed on 'my orders' I have since ordered the items again and paid for them. But now I have two orders of the same items. Can I cancel my first order? So that I dont recieve two deliveries.
Many Thanks
Amy Charlton
Hello Amy,
Hi, I'm trying to order some items but cannot find England on the country drop down box. Can you let me know what to put please?
Thanks
Hello Jack,
hello, I have to chaange the size of my buzz combi
ocean,I ordered the L size but is too large so I need the M size...what I have to do? the problem is that i need it for the 17th of jenuary because i'm going on a snow holiday on that date...thank you and sorry for the mistake
Hello Enrico,