Thirty Two

Forum / contact :

Need information or advice to help you to make the best choice ?

Don't hesitate, let's call (33) 4 76 78 89 83, every days but Sunday (from 10 am till 12:30 am and from 2:30 pm till 7:30 pm), ask for Pat or for Benoit, english spoken of course.

We are also at your disposal by e-mail. Fill the form just below, our specialized crew will answer you personally before 24 hours.

Thank you !

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Conversations's historic :

MArco le 09/01/2016 (categorie Livraison)

hello,
I red that you offer a free shipping over 200 euro and 15Euro shipping cost for purchase from 1euro to 149 euro…..but how much does the shipping cost for a purchase of 160 euro??

thank you
Marco

Francoiscogne :

Hello Marco,

you're right, there is a mistake in our sentence, sorry about this, we are going to fix it quickly.
The thing is : international deliveries : free shipping from purchase 200€, 15€ shipping for purchase from 1 to 199€.
So, for 160€ you must pay 15€ more.
Thank you & have a very great sunday :)

Michele Di Leone le 07/01/2016 (categorie Général)

Good morning,
I wanted to know if you have an estimate on the availability of the size L model Picture // DOOR 2 PANT black.

Thanks so much.

Michele Di Leone.

Francoiscogne :

Hello Michele,

I'm sorry but this reference is sold out for this season (our shop & Picture factory), with the discount prices it goes very quickly !
Thank you & have a great day.

Diego Gomes le 07/01/2016 (categorie Boots)

hello,

I need an information about the size of the Burton Boots.
The size of the Ambush Boots 10.5 is UK or US size?

best regards

Francoiscogne :

Hello Diego,

It's US size, have a very great day :)

Fabrizio le 29/12/2015 (categorie Vêtements Homme)

Hello! I need some info about this product (http://fr.francoiscogne.com/14-vetements-hommes/255-b-snowboard-14-15/2853-southside-pant)

1) Which version are these pant, MID FIT or SLIM FIT?
2) Which is the year of this pant? 2015 or 2016?
3) Are these BLUE DENIM or DENIM?

Thank you for your attention.
Have a good day
Fabrizio

Francoiscogne :

Hi Fabrizio,

this is the MID Fit version from 2014/15 season and in blue denim.

Thanks, have a great day !

Best regards.

Ben.

Ashley le 01/12/2015 (categorie Général)

Hi , I would like to place an order but you do t offer the option of England as my country.

Is this at all possible?

Many Thanks

Ashley

Francoiscogne :

Hello Ashley,

Yes it is, just choose "Royaume Uni" or "United Kingdom" in the list of the countries.
It takes around 3 or 4 days to be delivered to the UK.
Don't hesitate if you have any other questions,
have a very great day :)

David Mason le 24/11/2015 (categorie Vêtements Homme)

Hi guys,

I was hoping you could help. Last season, I lost my ski jacket, a Picture Format Jacket 2013/14 season, and I would really like to replace it. Are you able to source a replacement?

I've been very impressed with your service in the past and I really hope you can help me again!

Thank you in advance,

David Mason

Francoiscogne :

Hi David,


I'm really sorry but this jacket is out of stock from a long time... In my opinion, it's an "impossible mission" to find. There is a lot of choice in the new collection here : http://fr.francoiscogne.com/14-vetements-hommes/280-picture-15-16  but if you really want the "Format" jacket from 2013, there's nothing i can do...

Thanks, have great evening !

Best rgards.

ben.

Ivana Perli le 10/11/2015 (categorie Retour)

Bonjour,
Je étais mauvais modèle de taille "palace Pant Violet" (commande FC-2986815). Je change avec un XL?
merci d'avance
Ivana

Francoiscogne :

Hi Ivana,


of course, we can make an exchange but unfortunately, the XL size is not available in the "violet" color. (available only on "turquoise" or "fuschia")
We also can do a refund if you're not interested by these two colors. It's as you like...

Keep us updated.

THanks again, have a great day.

Ben.