Thirty Two

Forum / contact :

Need information or advice to help you to make the best choice ?

Don't hesitate, let's call (33) 4 76 78 89 83, every days but Sunday (from 10 am till 12:30 am and from 2:30 pm till 7:30 pm), ask for Pat or for Benoit, english spoken of course.

We are also at your disposal by e-mail. Fill the form just below, our specialized crew will answer you personally before 24 hours.

Thank you !

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Conversations's historic :

Isabelle Benfalk le 19/02/2013 (categorie Vêtements Femme)

Hello! I saw the nikita davos jacket in turquoise and the matching remarkable pants and I fell in love. I saw that you have got the jacket in stock but not the pants. Do you know when you get tha pants in stock again? And I have no clue about what size I am, is the some king of measurements I can follow? I live in Sweden, is that a problem concerning the delivery? Thank you in advance :)

Francoiscogne :

Hello Isabelle,


Sorry but the remarkable pant is a model of last season, it is sold out.
Regarding the size, how tall are you and what is your weight ?
It is free shipping for Sweden from 200 euros !! and it takes around a week.

Thank you for inquiry,
Best Regards,

PAT

Inas Ibram le 01/02/2013 (categorie Retour)

Hi!
Unfortunately, even if according to my measurements, I chose the right size, one of the items I ordered does not fit right and I would like to return it and obtain a refund. Should I simply return the product to you or do I need to fill in some form? (didn't found any delivery advice or return form in the package...there was only the invoice). Thank you.

Francoiscogne :

Hi,

You just have to return the product with your mail service to this adress :

Francois Cogne snowboard shop                                                             833 avenue Maurice Thorez                                                                           38220 Vizille.

As soon as we shall have received it, we shall make you the refund.

Thanks a lot, best regards.

Ben.

Chris Lee le 05/01/2013 (categorie Boots)

I would just like to confirm the sizes when choosing boots (burton) from you site. Are the sizes given in US or UK?

ie: I need a size 12 US, but UK 11?
Thanks in Advance

Francoiscogne :

Hey Chris,


The size you select in the order is US size.
In your case, you must buy 12.

Have a great sunday :)

Frigyes Hum le 30/12/2012 (categorie Général)

Hi,
I write my massage from Hungary(from Budapest city).
I would like to order an Analog Freeman Jacket Black L-size.
Can you tell me how many are available at now?
Because in Hungary shop all the pieces was sold out, so I am very sad.
I look forward to hearing from you as soon as possible.
Frigyes Hum

Francoiscogne :

Hello,


I'm sorry about this but the size L is sold out. We have sizes M or XL. 
Thank you very much for your inquiry and have a very great new year eve !

Mandy Towle le 23/12/2012 (categorie Général)

do you ship picture organic ski wear to England

Francoiscogne :

Daily deliveries for : Allemagne, Andorre, Autriche, Belgique, Bulgarie, Cité du Vatican, Chypre, Danemark, Espagne, Estonie, Finlande, Gibraltar, Grèce, Hongrie, Irlande, Italie, Japon, Lettonie, Liechtenstein, Lituanie, Luxembourg, Malte, Monaco, Norvège, Pays-Bas, Pologne, Portugal, République Tchèque, Roumanie, Royaume-Uni UK, San Marin, Slovaquie, Slovénie, Suède, Suisse, Turquie, USA.

You'll receive :

  • European delivery times
  • 120h for customs formalities countries, like Switzerland
  • USA, Japan : 1 week.
  • 2° delivery by appointment is free if you're not at home for the 1° deliver.
  • Shipping by GLS.
  • Free shipping from purchase 200€, 15€ shipping for purchase from 1 to 149€

Nikolaos Angelidis le 21/12/2012 (categorie Board)

Hello,
Is there any possibilities of changing the binding(fix) of the Burton Bullet pack from the Burton Freestyle 11/12 to the new Burton Freestyle binding 12/13?
I am interested of buying this package (Burton Bullet 164w - Burton Freestyle size: L) with the Burton Board Bag (166 noir).
If this package is possible, could you please tell me a total price.
Thank you in advance
Nick

Francoiscogne :

Hello Nikolaos,


Sorry but we don't sell the Freestyle 12/13 bindings.

There is already a very interested discount price on this package, it's free shipping, and so we can't afford to propose a lower price.

Thanks for your interest.

Bye for now :)

Nikolaos Angelidis le 19/12/2012 (categorie Board)

Hello
I would like to ask about the Burton Bullet Pack. Which season is the Freestyle Binding 2012 or 2013?

Thank you in advance,
Nick

Francoiscogne :

Hello,


The board is 12/13 and the bindings 11/12.

Thank you for your inquiry,
Best regards :)